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furbsh is a hospitality commerce platform built around the guest journey. It helps hotels, lodges and touring companies turn the things guests discover during their stay into products they can buy, while bringing the storefront, suppliers, payments, shipping and logistics together in one commerce experience.

Yes. Where our Settlement model applies, furbsh is designed to operate the commerce around your establishment. We provide the storefront and checkout, calculate and allocate payments, coordinate shipping and logistics, support supplier commerce and settle the appropriate amounts to the parties involved. Your establishment receives its share into its bank account.

You still control what you sell. Where an item belongs to you and is held at your property, your team may need to prepare it for collection. Where a supplier fulfils the order, they take care of their part instead. The aim is simple: your team looks after the guest while furbsh handles the commerce around the purchase.

Much more than branded merchandise. You can sell your own products, furniture, fittings and objects guests discover during their stay, as well as products from local makers and suppliers around your property.

You can also use products from the furbsh supplier catalogue. Depending on the supplier, you can buy catalogue products for your own stock or add eligible products to your storefront for direct supplier fulfilment. When a supplier fulfils the order directly, you can earn your margin without having to hold, pack or ship that stock yourself.

Your guest pays at checkout. furbsh calculates what is due to the establishment, suppliers and logistics providers involved in the purchase and coordinates those payments. Your establishment's share is paid into its bank account.

Settlement is the standard furbsh model for new businesses that can receive payouts in a supported Settlement market.

You can still use furbsh through our Subscription model. You connect your own payment gateway and keep your shipping wallet funded, while furbsh continues to provide your storefront, assisted onboarding, support, and shipping and logistics coordination.

Subscription availability and pricing are explained on the Pricing page.

furbsh coordinates shipping and logistics around the purchase. Who physically prepares the parcel depends on what was sold. If it is your establishment's own stock, your team may prepare it for collection. If a supplier is fulfilling the order, the supplier prepares it instead.

For eligible catalogue products fulfilled directly by a supplier, the supplier can pack the order for collection and delivery without the establishment having to hold the stock.

A normal online store gives you the tools to run ecommerce. furbsh is built to operate commerce around the hospitality experience, connecting what guests discover during their stay with products, suppliers, fulfilment and revenue after the stay.

Instead of simply giving you a storefront and checkout, furbsh is designed around the operational pieces that make hospitality commerce work.