furbsh FAQs

As a leading establishment marketplace, we are dedicated to providing comprehensive resources and answering frequently asked questions to help our clients.

What is an Establishment to furbsh? Who or what can sign up?

An establishment is any hospitality business, such as a hotel, lodge, resort, guesthouse, or bed and breakfast. As long as you're registered with an official body or association, like a hotel association or tourism authority, you can sign up on furbsh.

Which countries is furbsh currently available in?

We are currently available in South Africa, Namibia, Botswana, Zambia, Zimbabwe, Tanzania (including Zanzibar), Kenya, Mauritius, Uganda, and Rwanda.

If our country is not listed what do we do?

We are happy to consider making a custom-adapted solution to help hospitality establishments in other regions use furbsh. Please reach out via our contact form, and our team will be in touch.

How much does it cost for an establishment to use furbsh?

furbsh offers three main pricing plans designed to cater to different types of establishments: - Standard: Ideal for individual establishments, this plan provides a comprehensive set of features to manage your storefront and transactions. - Group: Designed for groups of establishments or chains, this plan offers additional features and benefits to streamline operations and centralize management. - Custom: For establishments with unique requirements, we offer customizable options that can be tailored to your specific needs but does require a consultation session first.

Important to note: Each plan has tiered pricing based on the number of transactions processed, ensuring you pay only for what you need. To get a detailed breakdown of pricing and to explore the best plan for your establishment, please contact our sales team at info@furbsh.com or schedule a demo at https://furbsh.com/contact

How do the transaction tiers work?

The price depends on monthly transaction volume: - Standard: 200 transactions - Deluxe: 400 transactions, upgraded automatically - Superior: 800 transactions, also upgraded automatically.

Important to note: The system scales automatically with growth, and fees cover all tax regions for your business.

Can we set our return validity period for sales?

Yes, you can set the return validity period. The default is 14 days from delivery, but you can adjust it to suit your store or group stores.

Does furbsh offer support for establishments?

Yes, furbsh support is available through: - Email: concierge@furbsh.com for detailed inquiries - Live Chat: Available on furbsh.com during office hours

Important to note: It is recommended to use email for a logged record of your conversation.

What is Rainex and why do I see that?

Rainex is the subscription management system used by furbsh for handling subscriptions.

Important to note: All other aspects of your furbsh experience are managed directly by furbsh.

Can I cancel my furbsh subscription at any time?

Yes, you can cancel your subscription at any time. However, your subscription will continue until the end of the current billing cycle. You will not be charged for the next month, but you will still have access to Furbsh until the end of the current billing cycle.

Important to note: Please note that your data will be retained for a certain period to allow you to resume your subscription if you choose to do so. After this period, your data will be deleted in accordance with our data privacy policy.

Will there be updates to the furbsh app?

Yes, we update regularly for security and new features. Planned updates include a chat feature for direct customer-establishment communication and improved supplier management.

Do I get help with onboarding in the furbsh app?

Yes, we provide: - Personal onboarding sessions - Help videos for app features - Onboarding videos for setting up your account and connecting with external partners

Who is responsible for paying taxes on transactions made through furbsh?

The establishment is responsible for paying taxes in their respective tax jurisdiction.

What payment gateways can your establishment use with furbsh?

We support payment gateways based on your location: - South Africa: PayFast, PayGate, DPO, Peach Payments, Paystack - Kenya: DPO, Paystack, Peach Payments - Namibia: DPO, PayFast/PayGate - Others include DPO for several countries, with PayPal also available through DPO.

What are the Card fees charged per transaction?

Card fees vary based on the payment processor and method, with credit card fees around 3.5%.

Important to note: Fees depend on your agreement with the processor; volume negotiations are planned as furbsh grows.

How do we know what duties to apply for shipping?

Duties are managed by customs in the destination country. Customers may need to declare items and pay duties for delivery.

Important to note: Refer customers to their local customs for more information. Last-mile delivery is managed by local services.

How does shipping work on furbsh?

Shipping is handled through Aramex, giving access to a global network of couriers. We use a shipping wallet system for faster pre-funded shipping.

Is there a setup fee?

No, there are no setup fees. We offer two free onboarding sessions, and support is always available.

Important to note: Subscription clients receive ongoing support and assistance.

What currency are transactions made in on furbsh?

Customers pay in their local currency, with prices displayed in USD. Conversion occurs at checkout based on the customer's location.

How can I drive traffic to my storefront on Furbsh?

Ways to increase traffic include: - Leveraging your existing network - Utilizing SEO features on furbsh - Sharing storefront links across platforms - Encouraging customer reviews for credibility